Contact us
Via phone
Our phone line will be open at 10am 3 February 2025.
Our staff are available Monday to Friday 10am to 4pm - call us on 1300 395 775.
Note: The times outlined above are AEDT.
Our phone lines are closed on national public holidays and may be closed at other times, including on some state or territory public holidays. We will provide advance notice on our website when this this occurs.
Online form
Our online form can be completed anywhere, anytime.
You will need to select “National Student Ombudsman” from the first drop down “What is your contact about”.
The form will ask for your personal details, as well as details about the complaint.
You will need to provide enough information for us to understand your complaint and decide on how to proceed.
In person
You can make a complaint in person at the following Commonwealth Ombudsman office locations between 10am and 4pm Monday – Friday.
- Adelaide - Level 11, 25 Grenfell Street
- Canberra - Level 5, 7 London Circuit
- Brisbane - Level 22, 215 Adelaide Street
- Sydney - Level 20, 60 Castlereagh Street
- Melbourne – Level 2, 452 Flinders Street
Note: Appointments are not required but we encourage you to call ahead to ensure a staff member is available to discuss your complaint.
Please call ahead on 1300 395 775 if you would like to make an in-person appointment.
If you are in a regional location and want to talk in person with a complaints officer, please email us. In the future we will undertake regional visits, and you will be able to make an appointment.
Write to us
You can write to us by sending your enquiry to:
National Student Ombudsman
GPO Box 442
Canberra ACT 2601
Note: Please include your phone number so we can contact you.
International enquiries
For enquiries made from outside of Australia, please call +61 2 5117 3600.
Services available to help you
First Nations people can contact us on our Indigenous line on 1800 060 789.
If you are Deaf/deaf, hard of hearing or have a speech difficulty, you can use the National Relay Service (NRS) to contact the Commonwealth Ombudsman.
Visit the National Relay Service website or phone 1800 555 727.
If English is not your first language, the Translating and Interpreting Service (TIS) is a free-of-charge service available on 131 450.
Seeking information from the Commonwealth Ombudsman
Guidelines on seeking information from the Commonwealth Ombudsman including Freedom of Information requests.
Media Enquiries
For any media enquires please email us at media@ombudsman.gov.au.