Our investigation into how confidentiality requirements are outlined through ‘confidentiality clauses’ in complaint-handling policies...
The NSO has made a public statement about the University of Technology Sydney’s (UTS) failure to act on their own recommendations to improve processes for handling reports of gender-based violence and sexual harm.
Tips for students on confidentiality requirements.
Who we are and what we do
The NSO works with students and higher education providers to resolve student complaints. We are independent and impartial with powers to investigate a broad range of issues. For example, we can look into the actions taken by higher education providers relating to:
Our services
We work with students to resolve individual complaints and drive change across the higher education sector.
We are able to:
- consider whether decisions and actions taken by higher education providers are unreasonable, unjust, oppressive, discriminatory or otherwise wrong
- recommend a provider takes specific steps to resolve a complaint
- share information with relevant regulators for further action
- promote best practice complaints handling across the higher education sector
- offer a restorative engagement process between the student and the provider where appropriate, and
- bring parties together through alternative resolution processes such as conciliation.
All students, including domestic, international and higher degree research students, can contact the NSO about their higher education provider.
