Careers

The National Student Ombudsman is part of the Office of the Commonwealth Ombudsman .

We provide a professional and impartial complaint service for students regarding decision making by higher education providers.

Our services include complaints handling, investigations, restorative engagement as well as education and outreach.

Working with us will provide you with the opportunity to make a difference and impact students’ higher education experience.

You will also be part of an organisation that:

• continuously strives to improve the quality of service provided to clients
• endeavours to create an encouraging and rewarding working environment
• recognises the importance of a healthy work life balance

We employ people from a variety of professional backgrounds that enables our workforce to be innovative and successful. We support the professional development of all employees, providing them with skills to progress their career to the next level.

We are a great place to work!

See our list of current vacancies on our website, or look for ‘Commonwealth Ombudsman’ APSJobs.

You can find further information on how to apply on our website.

Benefits and conditions

Our Office values diversity, inclusion and flexible working conditions. First Nations people, people with a disability and people from culturally diverse backgrounds are encouraged to apply.

The Office’s Workplace Diversity and Inclusion Strategy provides a framework for diversity and inclusion across the Office and details our ongoing commitment to building a workplace that is fair, accessible, flexible and inclusive.

Our Office’s conditions of employment are set out in the Office of the Commonwealth Ombudsman Enterprise Agreement 2024-2027 (please note these conditions are applicable only to non-SES vacancies).