Who we are and what we do
The NSO works with students and higher education providers to resolve student complaints. We are independent and impartial with powers to investigate a broad range of issues. For example, we can look into the actions taken by higher education providers relating to:
Our services
Through our services, we seek to drive system level improvements across the higher education sector.
We are able to:
- consider whether decisions and actions taken by higher education providers are unreasonable, unjust, oppressive, discriminatory or otherwise wrong
- recommend a provider takes specific steps to resolve a complaint
- share information with relevant regulators for further action
- promote best practice complaints handling across the higher education sector
- offer a restorative engagement process between the student and the provider where appropriate, and
- bring parties together through alternative resolution processes such as mediation.
All students, including domestic, international and higher degree research students, can contact the NSO about their higher education provider.
